Customized Service and Support
1. Repair services are available, free of charge within the warranty period. After-sales service with fast response will maintain our business relationship. We hope to have continued and repetitive business with our clients.
2. We provide 3 or 5 years warranty for all of our products, depending on the requirement from customers and product range.
3. We provide the service, for non-artificial damage.
(1) During the first warranty year, we provide free accessories, and freight charge will be paid by our factory.
(2) From the second to the fifth warranty year, we provide free accessories, while the freight charge should be paid by customers.
(3) If the product damage caused by wrong use, paid replacement is also available.
4. Please collect the damaged lamp, and give us a report with photos, we will send new power supply or 0.4% new lights of that order with your next bulk order, so you can help your customers immediately.